How to clear cache for SV? Connection Issues

[Anna Alora]

I keep having what looks like a common issue where my connection keeps closing unexpectedly every 1-2 minutes. I've had this happen before, but it usually stops while I'm playing or by the next time I log on. I've logged out and back in. I'm on a Macbook. How do I clear my cache for SV? Is there another known solution?

Thanks!

[Penny Team-SV]

Anna, sorry to hear you are having issues with your connection. SmallVerse experienced technical disruption last night which may have been the reason behind your connection issue. If the issue is continuing please see my response below.

Are you per chance using a Mac device? The Find My app/setting can intefere with connection and may the cause behind your connection. If not, it may be exploring if you have any security apps on your device that may be blocking SmallVerse.

In addition, if you go into your WiFi app/dashboard (if you have one) you may be able to explicitly allow the site "smallverse.app" which may assist in stabilizing your connection.

See below for steps on how to clear your SmallVerse cache files.


For Windows Devices:
We recommend starting by logging out of SmallVerse and logging back in, as this can often resolve minor issues. If the problem persists after doing so, please proceed with the steps below to clear your cache:

1. Close SmallVerse completely.
2. Press the Windows button in the bottom-left corner of your screen.
3. Type %appdata% into the search bar and press Enter.
4. In the folder that opens, locate and delete the SmallVerse folder.
5. Open your Recycle Bin and delete the SmallVerse folder from there as well.
6. Reopen SmallVerse and try again.

For macOS Devices:

1. Simply uninstall SmallVerse and then reinstall it using the following link:
   https://www.smallverse.app/download