not able to buy items on store

[Tot Squirtle]

for some reason when i enter my information on purchasing an item it will not go through. i dont know if anyone else has had this issue but im not able to buy store items when entering the correct information.

[Reya SmallVerse]

This issue has been resolved. Please let us know if you continue to experience any problems.

If you encountered issues prior to this message, please clear your cache and attempt your purchase again.

Thank you for your patience while we investigated and resolved this matter.

[Reya SmallVerse]

Can you tell us a bit more about what’s happening on your end?

If you’re seeing any error codes or messages, please include them. That’ll help us figure out what’s going wrong and get it fixed faster.

[Tot Squirtle]

when i go to finish the purchases it wont let me click pay now after i have entered my card info.

[Reya SmallVerse]

Have you tried using the website store instead of the in-client store? If so, could you let us know what happened when you did?

[Tot Squirtle]

after entering all the correct information the card still does not work and wont let me click pay now after putting in all the correct info

[Xion Kh]

Hello, I'm not able to purchase anything from the store either. After entering my payment information, the pay now button is still grey and, no matter how many times I click it, the payment does't go through. I tried using the store on the app and website but it still won't work.

[Tot Squirtle]

thank you for helping me confirm this issue and that i am not the only one!

[Xion Kh]

thank you for helping me confirm this issue and that i am not the only one!

Np! I submitted a ticket via email but wanted to make sure I wasn't the only one with the issue either.

[Tot Squirtle]

it may be a reginal thing as i am currently in southern america. but not entirly sure as the game was bugged last night too.

[Synthia Jones]

Can you tell us a bit more about what’s happening on your end?

If you’re seeing any error codes or messages, please include them. That’ll help us figure out what’s going wrong and get it fixed faster.

It doesn't let me purchase either.

[Amanda Grand]

Bumping to also confirm this. Located in North America.
Here's what happens:
I am able to click what I want.
Proceed to cart.
Enter in my zip code and then proceed
I input my card information (everything is correct and my card is the same one I have been using, the card is not frozen, I have plenty of funds.)

And then this is where it is stuck: the payment button is greyed out and will not let you proceed onto the bank verification.

Hopefully that's enough clarification. Note: There is no error message received.

[Penny Team-SV]

Could those facing this issue with payments please confirm whether they are using the App to purchase or via browser? If you haven't already, please try purchasing through your browser.

[Kate Swog]

Same thing has been happening to me sense last night buy button will not light up, I even tried two different cards also called my card company this morning all good on my end.

[Xion Kh]

Could those facing this issue with payments please confirm whether they are using the App to purchase or via browser? If you haven't already, please try purchasing through your browser.

I've stated in my response above that I tried both the app and website, neither worked. I also tried it again 5 minutes ago and still nothing. The username is Xion Kh

[Reya SmallVerse]

Hi everyone,

We've escalated this issue to our development and payments teams, who were able to reproduce the problem some of you are experiencing. We've since contacted our payment provider and are awaiting further guidance on the best way to resolve it.

We'll keep everyone updated here as soon as we have more information.

Thank you for bringing this to our attention and for your patience while we work on a fix!