Estillio futuristic High-Tops not showing in inventory

[Reece Royal]

I was recently at "The District" where I purchased Estillio futuristic High-Tops for 1380 in white white pink. The e transaction showing in my transaction history. The shoes are also not showing in my inventory however; I was charged twice for the item.

I also rarely see people wearing these shoes on the game, but I really want my sneakers

[Penny Team-SV]

Reece, please advise the date and time you made the purchase so that we can locate the transaction.

[Reece Royal]

Good afternoon Penny, I purchased these items at 07/02/26 1:20AM from The District.

[Penny Team-SV]

Reece, your transaction history does not show any record of your purchasing this item. We see you purchased several clothing items on that day in SmallWear along with 2 other clothing items from the catalog but there is no record of a purchase of Estilo Futuristic High-Tops.

[Reece Royal]

Good evening Penny,

I reviewed my gold transactions for the entirety of my account, Given I am a new player.I believe there is a transaction sync issue. The Estillio futuristic High-Tops are missing from my inventory & transaction history However; when I calculate all my gold exchanges (both purchased & received) from the visible transaction history there is a missing amount equal to 4145 Gold This is equivalent to the price of X3 Estillio futuristic High-Tops. Given my original post I thought I was charged twice & didn't receive the item, It appears I was actually charged 3 times. IS there anyway you are also able to oversee my transaction history for this missing transaction

[Penny Team-SV]

All transactions which are successful are stored in the player's transaction history and in our internal records. There are no transaction sync issues in SmallVerse. Unfortunately, in this case, the transaction which you allege took place has not taken place and therefore we are unable to proceed with this request any further. If you have any further questions about gold which you believe has been unaccounted for and deducted from your balance please contact support@smallverse.app.